As I work to re-shape our community, I’ve been brushing up on open source philosophy. I’ve already mentioned “Producing Open Source Software” book, which is great, but can be somewhat dry at times. A more recent book that covers more of the team related issues is the excellent “Team Geek“. In particular the chapter on “Poisonous people” is really well worth reading.
One passage summarizes some underlying themes of my current series of blog posts:
“But there’s a danger here. In general, it’s not healthy to spend one’s time stewing in an ocean of negativity—it tends to eat you up and can create more conflicts in the long run. The term poisonous person is a nasty label and automatically creates a dividing line between “us” (the good guys) and “them” (those nasty jerks). There’s a better way to think about the problem. Instead of running your team as an elite fraternity with a mission to repel mean people, it’s healthier to create a culture that simply refuses to tolerate certain negative behaviors.”
Our community currently has a number of disrespectful people who could be classified as “poisonous”. However, I have good news for these people: I’m wiping the slate clean! Everyone gets a fresh start. As of today no one is poisonous! Hooray! \ø/
However, if you decide to go against the updated principles I’m stating in this blog post series, you should expect that people will confront your behaviour. One point of these blog posts is to provide bite-sized chunks of information that can be used to succinctly state updated project policies. If you encounter a person who is communicating aggressively, is being disrespectful or is hindering the community from moving the project forward, please remind them of these blog posts. When you encounter a problematic person, post the link to this blog entry and respectfully remind them to improve their behaviour.
I would also like to propose that we organize a group of volunteers to form what could be called: “Team Respect“. If someone in the community finds a person who is going on a “no-vote spree” or is entering useless and aggression filled tickets into jira, then they can call on Team Respect to jump in. Team Respect should engage this person, link to the relevant blog posts/project policies and remind them to be respectful. The team should also review the actions of the person — if the team feels that the actions by this person were uncalled for, the team should work to counter-act their actions. For instance, if someone goes an on unjustified no-vote spree, the team members should evaluate the edits in question and if they “improve the database” then they should vote yes on the edits, improve the edits to remove the objections or even approve the edits outright if they are auto-editors. Use your best judgement, of course!
The basic idea behind Team Respect is to make being a disrespectful person no fun and frustrating. At the same time Team Respect can raise positive feelings in the community by working together and protecting the work for polite, respectful people. And the polite, respectful people whose work was protected will be more inclined to contribute in the future.